Q. Where do I send my order and payment?
A. All orders and payments should be sent to our main office which is located at 25 Ranick Road, Hauppauge, NY 11788.
Q. Where do I send the COM for my order?
A. All COM should be sent to our main office which is located at 25 Ranick Road, Hauppauge, NY 11788.
Q. Can furniture be purchased unfinished?
A. Most of the furniture in our line can be purchased either finished or unfinished. Mirrors can only be purchased in the finish shown in the catalog.
Q. What is the lead time?
A. Our lead time for finishing and upholstery is typically 10-12 weeks from receipt of deposit. When furniture is purchased unfinished the lead time is approximately two weeks.
Q. Do you have a minimum order quantity?
Q. How do I open an account?
A. You can open an account with us either by placing an initial order with us or by sending us a request that an account be opened for your company.
Q. What are your payment terms?
A. All accounts are initially opened as CBD (cash before delivery). In order to obtain open terms (net 30 days) with us, please send us credit references for at least three furniture companies that your firm currently has open terms with. We only accept payment by check, we do not accept credit cards.
Q. Where is Louis J. Solomon’s furniture manufactured?
A. We import our furniture from Italy, Spain, and the Philippines. All finishing and upholstery is done at our factory in Hauppauge, New York.
Q. What are some of the details that there are upcharges for?
A. Some of the common details that there are upcharges for include but are not limited to the following: gold metal leaf details, silver metal leaf details, hand decoration, custom finish matching, custom finish strikeoffs for approval, nailhead trim, tufted upholstery, size modifications.
Q. Can your furniture be ordered in custom sizes?
A. We import our furniture in the stock sizes as listed in our catalog and website which for the most part cannot be modified. The only exception is that some items such as headboards can have their height increased or cut down.
Q. Do you do in house deliveries?
A. We do in house deliveries in the New York metropolitan area which includes lower New York, New Jersey, and Connecticut. Other out of state deliveries must be packed in a carton or crate and shipped via common carrier to a commercial address, preferably a warehouse with a tailboard loading dock.